ATO Impersonation Scams

Happy New Financial Year!  What a good time to discuss Government Impersonation Scams specifically, Scammers claiming to be with the Australian Taxation Office.

Scammers will often use the names well-known services or Government departments to their advantage.  When people hear the name or see the logo of a recognisable service or department, the familiarity can make it easier to trust the person that called or sent the correspondence.

A common example of this telephone phishing scam:

You receive a call claiming that you have a debt with the ATO.  The person telling you this information is forceful and intimidating. They tell you that if you don’t make payment, you a warrant will be issued in your name or that you will receive a significant fine.  They ask for payment in gift cards, cryptocurrency or transfer.  They may become more verbally aggressive and refuse to let you end the call.

According to the Australian Taxation Office:

“Phone calls from the ATO do not project a number on caller ID and we will never send unsolicited pre-recorded messages to your phone”

“We will never threaten you with immediate arrest or demand payment through unusual means”.

What to do if you receive a scam call or email claiming to be with the ATO?

More information

Further information can be obtained by contacting Seniors Enquiry Line on 1300 135 500 between 9am-5pm Monday to Friday.

Seniors Guide to Queensland Help by ADA Australia App

ADA Australia are proud to announce the launch of a new free app, 

Seniors Guide to Qld Help.

Seniors Guide to Qld Help has been designed specifically for older Queenslanders aged 60 years and over and those who work with older clients. It provides users with easy referrals to agencies and sources of information for a wide range of life issues.

The app empowers seniors to address issues they may be facing for themselves or someone they care for. It also supports workers in many sectors to find appropriate referrals and information for older clients.

 Seniors Guide to Qld Help can help seniors and those who work with seniors to:

  • find information, help and support for specific life issues (eg: aged care, elder abuse, family and finance troubles, grandparent relations, transport and more)
  • access information on rights, and
  • understand how to lodge complaints and seek resolutions to concerns with the right agencies.

Seniors Guide to Qld Help can be downloaded for free on the App Store or Google Play.


For more information visit the ADA Australia Website:

A Human Rights Act for Queensland

The Queensland Government passed an historic piece of legislation on 27 February 2019.  For more information and read the Act visit:

About the Act

The Human Rights Bill

Queensland Council of Social Services Media Release