Consumer rights

Consumers generally have rights under the Australian Consumer Law when purchasing goods and services. There are several great sources of information about consumer rights and what to do when these rights are breached.

ACCC consumer rights & guarantees

This webpage provides easy-to-read information about your rights and what to do if your rights are breached.

Australian Consumer Law website

This website focuses on the legislation (Australian Consumer Law) that governs consumer rights.  There are resources for businesses, legal practitioners and teachers.


The Moneysmart website contains several useful publications about what to look out for when prepaying for funerals, a practical guide for investing, financial decisions at retirement and how to resolve issues with financial products and services.

Office of Fair Trading Queensland

The Office of Fair Trading website contains information and resources about consumer rights, complaints and scams. The Office of Fair Trading can also give you information about your rights and help you to resolve consumer disputes. The Office of Fair Trading also has a YouTube channel with videos such as:

The Queensland Law Handbook

The Queensland Law Handbook is a plain-English guide to the law in Queensland. The handbook includes sections about contracts, credit and banking, insurance and making complaints against professionals.