The Australian Financial Complaints Authority is an independent body that can try to help consumers and small businesses to reach agreements with financial organisations about how to resolve their complaints. It takes complaints about credit, finance and loans; insurance; banking deposits and payments; investments and financial advice; and superannuation.
Centrelink delivers social security payments and services. Centrelink has an online payment and service finder tool to help you find information about payments for which you may be eligible and services that may be useful. Centrelink may also be able to provide access to social work services and financial information services.
Moneysmart provides free tools, tips and guidance to help you take control of your money. You can find information about managing money, reducing debt, planning for the future and growing wealth. The Moneysmart website can also help you to find free financial counselling services in your area.
The National Debt Helpline is a free, independent and confidential service that provides financial counselling to help you get back on track.