Financial Information

If you need information or support around financial matters, there are several services that may be able to help.

Australian Financial Complaints Authority

The Australian Financial Complaints Authority is an independent body that can try to help consumers and small businesses to reach agreements with financial organisations about how to resolve their complaints. It takes complaints about credit, finance and loans; insurance; banking deposits and payments; investments and financial advice; and superannuation.


Centrelink delivers social security payments and services. Centrelink has an online payment and service finder tool to help you find information about payments for which you may be eligible and services that may be useful. Centrelink may also be able to provide access to social work services and financial information services.

Financial Information Service

Centrelink’s Financial Information Service is a free service that provides information to help people plan their financial futures and understand financial matters.  They have information available online and provide virtual webinars as well as virtual or telephone appointments and in person information sessions when able.

You can contact the Financial Information Service on 13 63 57 or you can ask to speak with the Financial Information Service through the Aged Care line on 1800 227 475.

Aged Care Specialists 

Centrelink’s Aged Care Specialists are able to provide financial information about aged care services and assist to check if you are eligible for government-funded services and making a referral for an aged care assessment.

If you live near the Bundaberg, Cairns, Caloundra, Chermside, Hervey Bay, Mackay, Maroochydore, Nerang, Rockhampton, South Brisbane, Toowoomba, Townsville, Warwick or Woodridge offices, you may be able to meet with these officers face-to-face to receive information, access and referrals in relation to My Aged Care.

For more information or to book an appointment, you can contact the Service Australia’s Aged Care Line on 1800 227 475 or Centrelink’s Older Australians Line on 132 300 between 8am-5pm Monday to Friday (excluding public holidays).


Moneysmart provides free tools, tips and guidance to help you take control of your money. You can find information about managing money, reducing debt, planning for the future and growing wealth.  The Moneysmart website can also help you to find free financial counselling services in your area.

National Debt Helpline

The National Debt Helpline is a free, independent and confidential service that provides financial counselling to help you get back on track.  You can contact the National Debt Helpline on 1800 007 007 on weekdays between 9:30am-4:30pm.