Australian Financial & Security Authority

Concessions, Business & Finance

Australian Financial & Security Authority

Phone: 1300 364 785

The Australian Financial & Security Authorityis the government agency responsible for the administration and regulation of the personal insolvency system in Australia. ITSA operates the bankruptcy registry, where debtors petitions are lodged, debt agreement proposals are processed and public records on insolvency are maintained, and acts as a trustee in bankruptcy.

Australian Securities & Investments Commission

Phone: 1300 300 630

Australian Securities & Investments Commission (ASIC) is Australia?s corporate, markets and financial services regulator.


Phone: 13 23 00

Centrelink is an Australian Government Statutory Agency, assisting people to become self-sufficient and supporting those in need. Explore the customer website to find out about payments and services, online services, publications and forms.


Phone: 1300 738 348

COTA Queensland was established over 50 years ago and is an independent, not for profit organisation with a long history of providing benefits and services to people over 50 in Australia.

Financial Counselling Australia


Financial counsellors provide information to consumers in financial difficulty. A thorough assessment of an individual or family’s situation is followed by identifying what can be done to address the financial problems, and the possibile advantages and disadvantages of those choices. Financial Counsellors are based in community agencies and are funded largely by State or the Federal Governments.

Financial First Aid

Phone: 1800 007 007

The Financial First Aid line is available to take your call from 9:30am to 4:30pm, Monday to Friday.

Financial hardship affects many levels of society and can directly impact on a healthy wellbeing. UnitingCare Community operates a state-wide financial counselling program that provides people in financial distress with financial assistance and advice.

UnitingCare Community financial counsellors help people with a wide range of financial problems. As well as encouraging clients to get out of the cycle of debt and take control of their finances, assistance is provided through education, counselling and acting on consumer rights.

Financial counsellors are on the ground, fighting the battle with clients, using exceptional negotiation and advocacy skills to negotiate with often un-sympathetic creditors.

Financial counsellors provide community education to a range of community and professional groups including schools, TAFEs, community centres, government and non-government community agencies.

By having accredited financial counsellors, ensures UnitingCare Community is positioned to offer quality financial counselling services to the community, particularly assisting large organisations in the burgeoning area of early intervention prevention, debt repayment plans and consumer credit issues.

Progressive organisations such as Origin and Ergon Energy have identified financial counselling as an effective and community-minded alternative to traditional debt collection.

If you are in need of emergency financial advice please call our Financial First Aid line on 1800 007 007.

Financial Planning Association of Australia

Phone: 1300 626 393

The Financial Planning Association of Australia (FPA) is the peak professional body for Australia?s financial planners, representing approximately 12,000 individuals and businesses.

National Seniors

Phone: 1300 765 050

National Seniors is a not-for-profit membership based community organisation which has as its major objectives:

To provide economic and social benefits for people 50 years and over;
Represent its members views to Government at all levels;
To make donations and provide service and advice to charitable institutions assisting people 50 years and over.

Senior Shopper

Phone: 1300 366 265

We’re here to save your time while stretching your dollars further on a great range of products and services, all exclusively for Seniors Card holders.

Seniors Card

Phone: 13 74 68

The Department of Communities administers the Seniors Card program on behalf of the Queensland Government. More than 500,000 residents hold a Seniors Card or Seniors Business Discount Card.


Seniors Enquiry Line is funded by the Queensland Government and operated by UnitingCare.
The materials and information included on this website are provided as a service to you and do not necessarily reflect endorsement by the Seniors Enquiry Line Program. The Seniors Enquiry Line is not responsible for the accuracy of information provided from outside sources. The information provided is a guide only and should not be substituted for independent legal advice. Groups and workshops promoted on this website are for your information and are not coordinated by or connected to Seniors Enquiry Line Program in any way unless specified.