Queensland Ombudsman


Queensland Ombudsman

Phone: Ph: 07 3005 7000 or 1800 068 908 (regional QLD)
Website: http://www.ombudsman.qld.gov.au

The Queensland Ombudsman’s Office is an independent complaints investigation agency. Our role is to make sure that our public agencies (state government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

Superannuation Complaints Tribunal

Phone: 1300 884 114
Website: http://www.sct.gov.au

The Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, ‘user-friendly’ alternative to the court system.

Telecommunications Industry Ombudsman

Phone: 1800 062 058
Website: http://www.tio.com.au

The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

Commonwealth Ombudsman

Phone: 1300 362 072
Website: http://www.ombudsman.gov.au/

The Commonwealth Ombudsman considers and investigates complaints about Australian Government departments and agencies. The Commonwealth Ombudsman is also the Defence Force Ombudsman, the Immigration Ombudsman, the Law Enforcement Ombudsman, the Postal Industry Ombudsman and the Taxation Ombudsman.

Credit & Investments Ombudsman

Phone: 1800 138 422
Website: http://www.cio.org.au/

The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.

Energy and Water Ombudsman Queensland

Phone: 1800 662 837
Website: http://www.ewoq.com.au

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier. With offices in Brisbane, Rockhampton and Cairns they can work directly with you and your supplier to investigate and resolve complaints.

Fair Work Ombudsman

Phone: 13 13 94
Website: http://www.fairwork.gov.au

The Fair Work Ombudsman is an independent statutory office created by the Fair Work Act 2009 to promote harmonious, productive and cooperative workplace relations and ensure compliance with Commonwealth workplace laws. Find out more about our role here.

Postal Industry Ombudsman

Phone: 1300 362 072
Website: http://www.pio.gov.au

The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal and courier industry.

Private Health Insurance Ombudsman

Phone: 1300 362 072
Website: http://www.ombudsman.gov.au

The Private Health Insurance Ombudsman (PHIO) provides an independent service to help consumers with health insurance problems and enquiries.

Queensland Government UnitingCare Community

Seniors Enquiry Line is funded by the Queensland Government and operated by UnitingCare Community.
The materials and information included on this website are provided as a service to you and do not necessarily reflect endorsement by the Seniors Enquiry Line Program. The Seniors Enquiry Line is not responsible for the accuracy of information provided from outside sources. The information provided is a guide only and should not be substituted for independent legal advice. Groups and workshops promoted on this website are for your information and are not coordinated by or connected to Seniors Enquiry Line Program in any way unless specified.