My Rights QLD – A Disability Rights Guide

Disability (Including Hearing)

My Rights QLD – A Disability Rights Guide


This free online guide offers information to help you understand and exercise your rights in Queensland. Accessible on a computer, smartphone or tablet device.
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My Rights Qld is an online guide providing information for Queenslanders with disability.
My Rights Qld can help you:
• understand your rights in relation to a wide range of topics, including the NDIS, decision-making, health, mental health, housing, discrimination and more
• understand how to get help and how to make a complaint
• connect with organisations that can support you to protect your rights.

National Relay Service

Phone: 133677

The NRS is an Australia-wide phone service for people who are deaf or have difficulty hearing or speaking on a regular telephone. The service is available 24 hours a day, seven days a week. There is no additional cost to use the service as it is a Federal Government initiative, funded by a levy on the telephone providers. There is free training and support available. To find out how to access the service please visit our website or call the Helpdesk on 1800 555 660.

Speak & Listen Relay

Phone: 07 3815 7600

Australian Communication Exchange (ACE) is a not-for-profit, Australian organisation dedicated to empowering those who are Deaf or have a hearing, speech or communication impairment, to obtain access to the telephone and other telecommunication networks.

Spinal Injuries Association

Phone: 1800 810 513

The Spinal Injuries Association provides services and support for people living with a spinal cord injury.

Vision Australia

Phone: 1300 847 466

Vision Australia is a living partnership between people who are blind, sighted or have low vision. We are united by our passion that in the future people who are blind or have low vision will have access to and fully participate in every part of life they choose.

Australian Disability Service – Abuse & Neglect Hotline

Phone: 1800 880 052

The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government funded services. Allegations are referred to the appropriate authority for investigation.

Australian Hearing

Phone: 13 17 97

We provide a full range of hearing services for children and young people up to the age of 21, eligible adults and aged pensioners, and most war veterans.

Blind Citizens Australia Carers Queensland


Blind Citizens Australia (BCA) is the united voice of blind and vision-impaired Australians. Our mission is to achieve equity and equality by our empowerment, by promoting positive community attitudes, and by striving for high quality and accessible services which meet our needs.

Carer Gateway

Phone: 1800 422 737

Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.

Carers Queensland

Phone: 1800 242 636

Carers Queensland is the peak body representing and advocating on behalf of carers throughout Queensland.

We work collaboratively with the Carers Associations in each state and territory and our partners to influence the development of policies and essential services at a state level.

Our core work includes:

  • representing the voice of carers
  • raising awareness of carers and caring in our communities
  • research, policy development and effective advocacy
  • providing quality services and programs to support the needs of carers and the people they care for

Cerebral Palsy League of Queensland

Phone: 07 3358 8011

The Cerebral Palsy League of Queensland will provide quality services and supports which will enable and empower people with cerebral palsy and related disabilities to create and access opportunities to lead valued lives as respected and equal members of society within their family and community.’

Companion Card

Phone: 137 468

If you have a disability and a lifelong need for ‘attendant care support’ in order to participate in community activities and attend venues, the Companion Card can help you with the costs of getting out and about with the support of a companion. Companion Card holders receive a second ?companion’ ticket at no charge at participating venues and on public transport. The ‘companion’ ticket is also exempt from booking fees. The Companion Card is issued in the name of the person who has a disability, and is valid for 5 years.

A companion is any person who accompanies a cardholder and provides attendant care support. The cardholder?s chosen companion may be a paid or unpaid assistant or carer, family member, friend or partner. Contact 137 468 for further information

Disability Information Service

Phone: 1800 177 120

Disability Information Service was established to provide a strong focus on disability across Queensland Government.

LifeTec Queensland

Phone: 1300 885 886

LifeTec Queensland is a leading provider of information and advice on an extensive range of assistive technology that can help individuals improve their quality of life and remain independent.

National Public Toilet Map

Phone: 1800 990 646

The National Public Toilet Map (the Map) shows the location of more than 14,000 public and private public toilet facilities across Australia. Details of toilet facilities can also be found along major travel routes and for shorter journeys as well. Useful information is provided about each toilet, such as location, opening hours, availability of baby change rooms, accessibility for people with disabilities and the details of other nearby toilets.


Seniors Enquiry Line is funded by the Queensland Government and operated by UnitingCare.
The materials and information included on this website are provided as a service to you and do not necessarily reflect endorsement by the Seniors Enquiry Line Program. The Seniors Enquiry Line is not responsible for the accuracy of information provided from outside sources. The information provided is a guide only and should not be substituted for independent legal advice. Groups and workshops promoted on this website are for your information and are not coordinated by or connected to Seniors Enquiry Line Program in any way unless specified.