Ombudsman – Energy and Water

Advocacy, Legal & Ageing

Ombudsman – Energy and Water

Phone: 1800 662 837

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier. With offices in Brisbane, Rockhampton and Cairns they can work directly with you and your supplier to investigate and resolve complaints.

Ombudsman – Queensland

Phone: 1800 068 908

The Queensland Ombudsman’s Office is an independent complaints investigation agency. Our role is to make sure that our public agencies (State government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

Ombudsman – Telecommunications Industry

Phone: 1800 062 058

The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

Aboriginal and Torres Strait Islander Legal Service

Phone: 1800 012 255

The Aboriginal and Torres Strait Islander Legal Service (Qld) LTD, is a non-profit, community based organisation contracted by the Commonwealth Attorney Generals? Department (AGD) to provide criminal, civil and family law services to Aboriginal and Torres Strait Islander Australians and their families in Queensland.

Public Trustee

Phone: 1300 360 044

The Public Trustee of Queensland is the largest Public Trustee in Australia and the largest trust organisation in Queensland. We have 15 regional offices throughout the state, which allows us to provide economical and accessible financial, trustee, legal and associated services to all Queenslanders.

ADA Australia

Phone: 1800 818 338

Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community based advocacy and education service with more than 25 years? experience in supporting and improving the wellbeing of older people and people with disability.

Our advocacy services are free, confidential and client focused. ADA Australia also offers a range of education and training options.

Queensland Law Society

Phone: 07 3842 5842

The Queensland Law Society (QLS) is the peak professional body for the state’s legal practitioners. We lead a profession of more than 6000 members from throughout Queensland.

Australian Pensioners & Superannuants League

Phone: 07 3844 5878

The APSL is an organisation that provides services, undertakes research and lobbies government and non-government organisations on behalf of the elderly and others who may be receiving pensions or superannuation funds as a major source of income.



SCAMwatch is a website run by the Australian Competition and Consumer Commission (ACCC). SCAMwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.

Many scams originate overseas or take place over the internet, making them very difficult to track down and prosecute. If you lose money to a scam, it is unlikely that you will be able to recover your loss. The ACCC publishes this website to help consumers recognise and prevent scams.

The ACCC’s roles extend beyond preventing scams and include other areas of consumer protection, infrastructure regulation, cartels and other forms of anti-competitive conduct. See the link below for more information on the ACCC.

Caxton Legal Centre

Phone: 07 3214 6333

Caxton Legal Centre is an independent, non-profit community organisation providing FREE legal and social work advice, assistance and referral for the general public.

Seniors Legal and Support Service

Website: http://

Specialist legal and support services to address elder abuse.

Five new Seniors Legal and Support Services have been established to provide free assistance for seniors concerned about elder abuse, mistreatment or financial exploitation.

Community Legal Services


Map based search with description of Queensland Community Legal Services on the Queensland Association of independent Legal Services.

List of Community Legal Services on the department of Justice and Attorney’s web site.

Council on the Ageing Queensland

Phone: 1300 738 348

COTAQ (Council on the Ageing Queensland’s Inc.) aims to mobilise older people, those who work with them, governments, and the community towards achieving well-being and social justice for all older people.

Department of Justice & Attorney General

Phone: 137 468

The link below directs to Guardianship publications including Enduring Power of Attorney and Advanced Health Directive forms and information sheets.

Elder Abuse Prevention Unit

Phone: 1300 651 192

The Elder Abuse Prevention Unit (EAPU) promotes the right of older people to live free from abuse.

Legal Aid

Phone: 1300 651 188

Legal Aid Queensland works with our partners to provide access to justice for disadvantaged Queenslanders by providing legal information, advice and representation.

Office of Fair Trading

Phone: 13 74 68

The Office of Fair Trading promotes the existence of a fair and ethical marketplace within the community. In creating an equitable, informed, and safe marketplace, Fair Trading works to increase business and consumer confidence, which should result in improved economic performance and a strong contribution to the ‘Smart State’.

Office of the Public Guardian

Phone: 1300 653 187

The Public Guardian is an independent statutory officer (appointed under the Public Guardian Act 2014) who protects the rights and interests of adults who don?t have capacity to make their own decisions due to an illness or disability and children and young people who are in out-of-home care (foster care, kinship care) residential care, youth detention and mental health and correctional facilities.


For adults with impaired capacity, the Public Guardian is part of the framework of human rights protection in Queensland, and does this by:

  • assists people with impaired capacity to make decisions about their life by acting as their substitute decision-maker, either when appointed as guardian by the Queensland Civil and Administrative Tribunal, as an attorney under an Enduring Power of Attorney or Advance Health Directive, or as Statutory Health Attorney of last resort;
  • protects people from harm by investigating allegations of abuse, neglect or exploitation against the adult by his/her guardian, personal attorney, administrator or others acting under informal decision-making arrangements;
  • advocates and mediates for people with impaired capacity and educates the public on the guardianship system;
  • promotes and protect people?s human rights by administering the Community Visitor Program, which involves independently monitoring accommodation facilities where vulnerable adults with impaired capacity live.

Older People Speak Out

Phone: 07 3219 2572

Older People Speak Out (OPSO) is an all-volunteer group of retired and semi-retired professionals who advocate on behalf of Seniors ? Australians aged over 50.
Our core message is Positive Ageing and we consult with older people, find out what their issues are, and then do something about resolving those issues. Because we are funded through sponsorship rather than any government we are able to speak out without fear or favour, and we talk to all sides of politics. We work with the media to promote Positive Ageing and through our annual Media Awards, instituted in 1994, we recognise those members of the Media who publish positive content about Seniors and the issues we face. We encourage the media by listing the latest research from our Forums, Speakouts and our experience on this website and through other electronic communications channels, including Facebook.
As well, we participate in many advisory groups at Federal and State Government level where we can represent the issues in the most appropriate manner. Our members are usually members themselves of other Seniors groups and organisations so that we can cross-fertilise on identifying the issues of the day and our progress in resolving them.

Ombudsman – Commonwealth

Phone: 1300 362 072

The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration.

The Commonwealth Ombudsman is also the Defence Force Ombudsman, the Immigration Ombudsman, the Law Enforcement Ombudsman, the Postal Industry Ombudsman and the Taxation Ombudsman.


Seniors Enquiry Line is funded by the Queensland Government and operated by UnitingCare.
The materials and information included on this website are provided as a service to you and do not necessarily reflect endorsement by the Seniors Enquiry Line Program. The Seniors Enquiry Line is not responsible for the accuracy of information provided from outside sources. The information provided is a guide only and should not be substituted for independent legal advice. Groups and workshops promoted on this website are for your information and are not coordinated by or connected to Seniors Enquiry Line Program in any way unless specified.