If you’ve encountered a scam, fraud or consumer issue, it can be difficult to know where to get help. Where do you report the situation and is there a way to recover lost money? Recovering money lost in a scam can be difficult, but what if it is a real business that is acting inappropriately?

The answers to all these questions will depend on the exact situation, however Seniors Enquiry Line is here to support you with personalised information and referrals.

How do I know if something is real or a scam?

It can be very difficult to tell when something is real or fake – whether it is a letter, email, someone at your door, a voicemail or phone call. Is it from a real business or a scammer? While Seniors Enquiry Line may not be able to answer this question definitively, we can talk it over with you and make sure you are approaching the situation safely! New scams are emerging all the time and Seniors Enquiry Line is committed to keeping up with all the new “tricks of the trade”.

In many cases, staff may support you with information, which could be critical in deciding what to do next. In other cases, our operator might discuss with you, who you need to contact to secure your finances and/ or personal information, such as a Bank or iDcare (a free Government-funded service that helps develop a personalised plan to best secure your personal information).

In many scams, the scammer will pretend to be from a real business or organisation. Perhaps they will even give you a phone number to call them on (which is actually fake). Make sure you are contacting the real business.

Seniors Enquiry Line is here to answer any question no matter how big or small – even if it is just to check a phone number. It could be more important than you think!